Patients and Visitors

Planning Your Stay

Guest Relations

The Guest Relations Department serves as liaison to patients, families and visitors by offering assistance and hospital information. The Guest Relations Department also receives and facilitates resolution of complaints or concerns voiced by patient, families and visitors. 

Pastoral Care

Mission Regional Medical Center believes that total patient care demands attention to the spiritual, as well as the physical and emotional needs of each patient. Members of our pastoral services are available to assist you, whatever your religious tradition. Your priest, minister or rabbi is always welcome to visit you while you are here. Should you need assistance in contacting your clergy, contact Ruben Wong, Hospital Chaplain at 323-1273.

Patient’s Rights

As a patient in Mission Regional Medical Center, you have certain rights and protections guaranteed by state and federal laws. These exist to help ensure the quality and safety of your hospital care.

To help you understand these rights, you will be given a copy of ‘Patient Rights and Responsibilities’ upon admission or upon request.

Guest Relations Department

(956) 323-1272
Monday - Friday 8:00 am - 8:00 pm
Saturdays & Sundays 8:00 am – 8:00 pm
On Call Coverage

Maribel Resendez
Guest Relations Manager
Tel (956) 323-1060
Fax (956) 323-1058

Gloria O. Perez
LBSW Social Worker
Tel (956) 323-1750

Lorena Tapia Reyes
Hospital Chaplain
Tel (956) 323-1273

Adela Carreon, BSSW
(Sat./Sun., 5:30 p.m. to 2:00 a.m.)
Social Services Worker
Tel (956) 323-1290