Requesting consumer’s health care records from the provider

The Health Information Management Office which maintains medical records, is located on the ground floor of the hospital.

Medical Records Office Information
Hours – Monday through Friday: 8 a.m. – 4:30 p.m.
Phone: 956-323-1900

Visit our Medical Records page for more detailed steps.

Contact information for Health Care Regulation (HCR)

We can create a page named Consumer Health Record Access Information and host these instructions.

We got the regulatory contact on the page:
Health Care Facility Enforcement

Phone: 512-438-5439
Fax: 512-438-3697
Email: Health.Facilities.Enforcement@hhsc.state.tx.us

Mailing Address:
Texas Health and Human Services Commission
Regulatory Services Division
Health Care Facility Enforcement (MC 1866)
P.O. Box 149347
Austin, TX 78714-9347

File a consumer complaint

You can file a consumer complaint with the Office of Attorney General’s Consumer Protection webpage here.