Some of my information is wrong. How do I correct this?
If you notice an error in your personal information, such as address and phone number, please send us a change request through the portal. The change request can be found by clicking Profile, and then Update Profile.
If you see information in your medical history that is incorrect, please notify the Health Information Management Department at 956-323-1910.
What if I need help?
Please notify the Health Information Management Department at 956-323-1910. The department is available Monday through Friday, 8:00 a.m. – 5:00 p.m.
How do I communicate my medical concerns?
MyMission Health is not used to communicate medical concerns to your doctor. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 911 OR YOUR PHYSICIAN’S OFFICE IMMEDIATELY.
How do I see my test results?
Your test results and reports are both available by clicking on the Health Record button on the portal home page. Once you click on the Health Record button you will be taken to the Health Record page where you will see buttons on the right labeled Results and Reports where you will have access to your Laboratory Results and Other Reports.
How do I get the complete set of my medical records?
You can obtain your medical records by contacting the Health Information Management department at 956-323-1910.
I don't have an email address, how do I get one?
How can I update my email address in MyMission Health Portal?
To change the email address that MyMission Health uses for sending activity, password reset, or other communications,
please contact the Health Information Management Department at 956-323-1910.
What information can I see in MyMission Health Portal?
You can see information from your medical record such as laboratory and radiology test results, medications, allergies, immunizations, medical history, current health issues and due dates for preventive care. You may also print a Health Summary for your records.
Is there a fee to use MyMission Health Portal?
No! MyMission Health Portal is a free service offered to our patients.
How is MyMission Health Portal secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. MyMission Health Portal uses the latest encryption technology. All MyMission Health Portal messaging is done while you are securely logged on to our website.
Can I also see my family members’ health records?
Yes, this is called Proxy Access. For a child under 18, this allows a parent or legal guardian to log into their personal MyMission Health Portal account, and then view information regarding their child. Per State and Federal guidelines, after the child reaches age 18, parents/guardians will need an additional authorization signed by the child to have access to the child’s medical record information.
Once a child turns 18, a parent can only access the child’s patient medical record information with the patient’s authorization. It is also possible to request access to another adult’s health record if you help manage that adult’s medical care. For more information please contact the Health Information Management department at 956-323-1910.
What if I need more information than is available through MyMission Health Portal?
If you need additional information than what is available through MyMission Health Portal, please contact the Health Information Management Department at (956) 323-1910 or Download a printable version of the authorization form and submit the form by mail or deliver in person to:Mission Regional Medical Center
Attn: Medical Records Department
900 S. Bryan Rd
Mission, TX 78572 The completed form may also be faxed to 956-323-1902
Information contained in a patient’s medical record is confidential. All requests must include an authorization form signed by the patient with a copy of the patient’s photo ID. If you are signing on behalf of the patient you must provide a copy of the Medical Power of Attorney. If the patient is deceased, the signature of next of kin is required along with a copy of the death certificate. Please fill out the authorization form completely. The release of information clerk will contact you at the phone number or address indicated on the authorization form if there are any questions or further information is required.
How can I signup?
If you do not know your Medical Record Number please contact the Health Information Management Department at 956-323-1910. The department is available Monday through Friday, 8:00 a.m. – 5:00 p.m.
Questions? Please call the Mission Regional Medical Center Health Information Management department at 956-323-1910. The department is available Monday through Friday, 8:00 a.m. – 5:00 p.m.